My wife and I headed to our respective locker rooms to change into their 'uniforms' and met on the first floor. Since this was our first time there, we didn't really know where to go next. He greeted us, asked us how many, and even gave us directions and pointed us to the behind the desk safety deposit boxes. But we got to the cashier, and while the gentleman at the desk wasn't overly nice, he was very far from rude. We arrived around 4:45 and yes, the wait to get inside was a little long. I’m very disappointed in the whole spa day from being overcharged and giving the run around for my money and from the unprofessional workers, the desk people and damn sure the greedy ** valet. This establishment is the worst place I’ve ever been to. Banged on her car multiple time, was holding the door holder very aggressively and standing so she couldn’t close the door. He stood in the door so she couldn’t close her car door. My sister gave him three days cause I was already rob from this multi million dollar place so that what she gave. Worst place, worst experience, very unprofessional and at the worst end of your spa day you get harassed by the valet parking like literally harassing us. They just keep avoiding me, now now this damn covid pandemic started I know for a fact I’m not getting my money back. They’re a thief and would not help with my issue at all. I called, email, wrote reviews still nothing. Every time I called I was left on hold for fourth minutes or more. I called twice a week cause it shouldn’t take that long for a refund. 'Ok miss we’re refunding you your money.' Since March 9,2020 and still nothing.

Then eventually they took all kinds of info, date, time, tag number, how did I paid, hair color, all this irrelevant questions and everything they asked I had a answer to down to my locker number.

They couldn’t do anything about because I authorized it, I’ve called Spa Castle over more than fifty times and each time I call they give me the run around.

Nope still didn’t cancel out days, weeks after. Called my bank and they said the same thing. Just called the bank and tell them to avoid one.' What. It going to say pending on your online banking. This chick swiped my card again so I called her out then and there. She called me over to the desk and click couple things in the computer and she asked for my ID and card that I paid we with.

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